Privacy Policy

This Privacy Policy is issued by jilliok (referred to in this document as "jilliok," "we," "us," or "our"), the operator of the online gaming platform accessible at jilliok.com. jilliok is the data controller responsible for the personal data of players and visitors collected through the jilliok website and platform.

jilliok operates under the regulatory framework of the Republic of the Philippines, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). All personal data processing activities conducted by jilliok are subject to these laws and the additional requirements of PAGCOR where applicable.

If you have any questions about this Privacy Policy or how jilliok handles your personal data, you may contact our Data Protection Officer using the contact details provided in Section 12 of this Policy.

jilliok collects personal data from you in the following circumstances: when you register an account, when you make deposits or withdrawals, when you contact customer support, when you use the platform, and when you interact with our communications. The categories of personal data we collect include:

jilliok does not knowingly collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive data such as government ID numbers are collected, they are processed under strict access controls and retained only for the minimum period required by law.

jilliok uses the personal data we collect for the following purposes, each of which is grounded in a lawful basis as described in Section 4 of this Policy:

• Account Management: To create, maintain, and administer your jilliok player account, including processing your registration, verifying your identity, and managing your account settings;
• Service Delivery: To provide you with access to all games, features, promotions, and services available on the jilliok platform;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records;
• Regulatory Compliance: To fulfill our obligations under Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act of 2012;
• Responsible Gaming: To monitor gameplay patterns and identify players who may be exhibiting signs of problem gambling, and to administer self-exclusion and deposit limit tools;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct on the platform;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so;
• Platform Improvement: To analyze usage patterns and player behavior in aggregate to improve the jilliok platform, fix bugs, and develop new features.

jilliok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

Under the Philippine Data Privacy Act of 2012, jilliok is required to identify a lawful basis for each category of personal data processing. The legal bases on which jilliok relies are as follows:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically, to operate your jilliok account, process transactions, and deliver gaming services;
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012;
• Legitimate Interests: Processing carried out for jilliok's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional personalization features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jilliok does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Game Content Providers: Licensed game studios and software providers whose games are available on the jilliok platform, to the extent necessary for game delivery and technical support;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory direction;
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged to operate and secure the jilliok platform;
• Professional Advisors: Legal counsel, auditors, and compliance consultants, where necessary for the conduct of jilliok's business operations.

All third-party service providers engaged by jilliok are contractually required to process your personal data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable Philippine data protection law. jilliok remains responsible for ensuring that third-party processors handle your data in accordance with this Privacy Policy.

jilliok retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with jilliok, plus a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act and its implementing rules;
• Identity Verification Documents: Retained for the duration of your account plus five (5) years following closure, or longer if required by a regulatory investigation or legal proceeding;
• Customer Support Records: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes;
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, jilliok will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilliok. These rights may be exercised by contacting our Data Protection Officer as described in Section 12:

• Right to Be Informed: The right to be informed of how your personal data is being collected, processed, and used — which is the primary purpose of this Privacy Policy;
• Right of Access: The right to request a copy of the personal data jilliok holds about you, along with information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by jilliok;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jilliok's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilliok has processed your personal data in violation of the Data Privacy Act of 2012.

jilliok will respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. jilliok reserves the right to verify your identity before processing any data rights request.

jilliok uses cookies and similar tracking technologies on the jilliok platform to enhance your experience, maintain session security, and gather analytics data. A cookie is a small text file placed on your device by a website you visit. The types of cookies used by jilliok are as follows:

• Strictly Necessary Cookies: Essential for the operation of the jilliok platform, including maintaining your login session, remembering your language preferences, and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality;
• Performance and Analytics Cookies: Used to collect anonymized data about how players use the jilliok platform, including which pages are visited most frequently and how long sessions last. This data helps us improve the platform;
• Functional Cookies: Used to remember your preferences and personalize your experience on the jilliok platform, such as your preferred game categories or display settings;
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats to the jilliok platform and your account.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilliok platform. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored on your device.

jilliok implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilliok platform;
• Encryption of sensitive data at rest, including financial data and identity verification documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While jilliok takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your jilliok account has been compromised, please contact our support team immediately.

The jilliok platform is strictly intended for adults aged 21 years and above, as required by Philippine gaming regulations. jilliok does not knowingly collect personal data from individuals under the age of 21.

During the registration process, jilliok requires all applicants to confirm that they are at least 21 years of age. Where jilliok has reasonable grounds to suspect that a registered player is under the age of 21, the account will be suspended immediately pending age verification. If age verification confirms that the player is underage, the account will be permanently closed and any deposited funds will be returned to the source payment method.

If you are a parent or guardian and believe that your child has registered an account on the jilliok platform, please contact our support team immediately. jilliok will take prompt action to investigate and, where confirmed, close the account and delete the associated personal data.

jilliok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how jilliok processes your personal data — jilliok will notify you by email to your registered address or by a prominent notice on the jilliok platform at least fourteen (14) days before the changes take effect.

Your continued use of the jilliok platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and contact our support team to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how jilliok is protecting your personal data. All previous versions of this Policy are available upon request from our Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilliok processes your personal data, you may contact our Data Protection Officer using the details below. All data rights requests and privacy-related inquiries should be submitted in writing.

jilliok is committed to responding to all privacy-related inquiries within thirty (30) calendar days of receipt. For urgent matters involving suspected unauthorized access to your account or a potential data breach, please contact our 24/7 customer support team directly via live chat on the jilliok platform.